About Me
I work at the intersection of Business Analysis and Product Management, supported by Customer Experience and Operations & Workflow Automation. My focus is on bringing clarity to complex problems, connecting business needs to delivery and helping teams make better-informed decisions.
My Story
My career has developed around a consistent kind of problem: situations where the need is real, but the path forward is not yet clear.
I started in customer and operational environments, where understanding people, processes and service delivery mattered every day. Over time, that work moved closer to Business Analysis and Product Management—understanding business problems, analysing workflows, structuring requirements, clarifying priorities and connecting decisions to the people and systems affected by them.
That progression is what brought Business Analysis + Product Management together as the centre of my professional identity.
Customer Experience and Operations & Workflow Automation strengthen that foundation by helping me understand what happens around a product or process—how customers experience it, how teams operate it and where clearer workflows or systems can reduce friction.
Career Journey
My career has grown through roles that strengthened how I understand customers, operations, products, processes and systems. Each stage added another layer to how I approach complex problems today.
01
Nov 2017–Jan 2019
Kornerstone Counselling Centre
Admin and STEM / Maths / ICT Tutor — Part-time Volunteer
Feb 2019–Feb 2020
NYSC
NYSC
Aug 2020–Apr 2022
Kornerstone Counselling Centre
Programs Coordinator / Operations (Customer & Executive) Assistant
02
Jun 2022–Nov 2023
Hiematech Systems
Branch Operation Manager / Associate Business Analyst
03
Dec 2023–Jun 2024
HNG Tech
Product Management Intern — Product Data Specialization
Apr 2024–Feb 2026
MenuCard
Assistant Lead Product Manager
04
Jun 2025–Oct 2025
All Smiles Dental Clinic
Customer Relationship & Business Development Manager | Data Product Analyst, CRM
Nov 2025–Feb 2026
OneHux
Product Manager / Business Analyst / Business Operations
Jan 2026–Apr 2026
Propellent HR
Product Operations & Business Analyst
05
Apr 2026–Present
ZidiCore
Technical Product Manager / Business Analyst
Different roles. One increasingly connected professional direction.
View ResumeWhat I Do
Business Analysis and Product Management sit at the centre of my work. Customer Experience and Operations & Workflow Automation add the customer, process and operational context that helps me make stronger decisions.
Professional Centre
Turning complex business needs into clearer requirements, processes and system direction.
Requirements Engineering, integration requirements and testing/validation support the work where relevant.
Explore Business AnalysisProfessional Centre
Turning validated problems into focused product decisions, priorities and delivery direction.
Product definition, prioritisation, MVP scope, journeys and validation support how that direction is shaped.
Explore Product ManagementSupporting Depth
Understanding the customer experience behind better product, process and service decisions.
Customer operations and service-process context strengthen how friction and experience are understood.
Explore Customer ExperienceSupporting Depth
Improving how work moves across people, processes, information and systems.
Configuration and deployment are represented only where directly supported. Design/requirements-only work remains clearly labelled as such.
Explore Operations & Workflow AutomationSelected Proof
Selected projects that show how I apply Business Analysis, Product Management and complementary capabilities across different contexts.
Published Case Study
Requirements, workflows, product definition, delivery coordination and pilot validation.
View Case StudyRelated Work
Discovery translated into prioritised features, requirements, journeys and development handoff.
Explore Related WorkRelated Work
CRM, customer-data and process improvements supporting a stronger patient-service environment.
Explore Related WorkIf you’re working through a business, product, customer or operational challenge and need greater clarity or momentum, I’m open to a conversation.
What’s Next
Explore the projects behind the story, or start a conversation about where my Business Analysis and Product Management experience could contribute next.