65%+
Qualified MenuCard pilot sessions progressing to completed order
Pre-launch pilot evidence only.
Projects
I’ve worked across product, customer and operational challenges, translating complex needs into clearer requirements, product direction, workflows and delivery decisions. Each project shows what I contributed, how the work progressed and what changed along the way.
Real problems. Structured thinking. Practical progress.
Fast quantified proof, kept inside the lifecycle and attribution boundaries the evidence supports.
Currently open to Business Analysis and Product Management roles.
Let's Chat65%+
Qualified MenuCard pilot sessions progressing to completed order
Pre-launch pilot evidence only.
~40%
Reduction in average order-completion time during qualified MenuCard pilot sessions
Qualified pre-launch pilot sessions only.
42.5 → 11 min
Patient wait-time movement during the monitored All Smiles improvement period
Within the wider CRM/customer-operations/process-improvement intervention.
28+
Renewable Energy discovery inputs translated toward development handoff
Development-handoff evidence only.
Featured Work
A focused selection of work across Business Analysis, Product Management, Customer Experience and Operations & Workflow Automation.



Across the Work
Business Analysis and Product Management sit at the centre of my work. Customer Experience and Operations & Workflow Automation add depth where the challenge extends into service, process or operational systems.
Professional Centre
Business Analysis
Structure the problem, requirements, processes, rules and expected behaviour.
Professional Centre
Product Management
Shape direction, priorities, scope, delivery decisions and validation.
Supporting Depth
Customer Experience
Adds journey, service and customer-operations context.
Supporting Depth
Operations & Workflow Automation
Adds workflow, system and operational-process context.
The capability changes with the problem. The professional direction stays connected.
Real Work. Real Decisions.
Explore how different business, product, customer and operational challenges were understood, structured and moved forward.
Featured Work above is the curated top-three showcase. This deeper layer surfaces additional public project records and their publication states without repeating the same showcase cards.
Listed · Case study not yet published
Published case study
Hospitality & Short-Let Property Marketplace · 2024
Impact in Practice
Not every project reaches the same stage. Some move through pilot validation, others to development handoff, operational use or future-state design. What matters is being clear about what was contributed and what changed.
Product definition, prioritisation, requirements, journeys and delivery clarification.
CRM/customer-data operations, service-process improvement and workflow support.
Future-state workflows, system interactions, data handoffs and integration requirements.
Business & Operating Models
The work changes depending on how value is created, delivered and supported. Understanding the business and operating model helps shape stronger product, process and workflow decisions.
Business Model: B2B2C · SaaS
Business Model: Marketplace
Experience & Impact
6+ Years
Professional Experience
BA + PM
Core Expertise
Cross-functional
Product & Operations Experience
Currently open to Business Analysis and Product Management opportunities.
Professional Feedback
Selected professional feedback connected to real working relationships, projects and capability areas.
“Jennifer consistently connects client and user needs with product and technical execution. She is strong at turning discovery findings into clear requirements, workflows, backlogs and roadmaps while keeping business and delivery teams aligned.”
Regina
Head of Operations / Tech Consultant
ZidiCore
ZidiCore
“Jennifer brought structure and discipline to branch operations at Hiematech. She helped improve how we handled customer enquiries, assessments, quotations, follow-up and project coordination, making day-to-day operations more organised and responsive.”
Engr Emmanuel
CEO
Hiematech Systems
Hiematech Systems
“Jennifer was a strong contributor to MenuCard as Assistant Lead Product Manager, translating discovery and pilot feedback into clear requirements, user stories, acceptance criteria, backlog priorities and product flows while collaborating closely with UX, Engineering and QA.”
Mikey
Product Owner
MenuCard
MenuCard
“Jennifer brought a structured and customer-focused approach to our patient experience and operational workflows at All Smiles. She helped improve how patient information, appointments, follow-up and internal processes were managed, making the experience more organised for both patients and the team.”
Nurse Tolu
Treatment Coordinator / DSA
All Smiles Dental Clinic
All Smiles Dental Clinic
“Jennifer translated customer research and business needs into clear product requirements, user journeys and MVP priorities for the SolarConnect digital product, helping move the concept from discovery toward development-ready definition.”
SolarConnect
SolarConnect
Renewable-Energy Digital Product
“Jennifer was dependable and highly organised in coordinating programmes, volunteers, beneficiaries, partners and logistics at Kornerstone. She brought structure to complex activities while keeping communication and follow-up moving across different stakeholders.”
Rance
Kornerstone
Former Colleague, Kornerstone
“Jennifer brought strong structure to CheckinBliss’s Lagos market-entry work, translating launch goals into clear onboarding priorities, timelines and execution plans while coordinating closely across product and local operations.”
Mr Charles
Lagos Team Lead
CheckinBliss Nigeria
CheckinBliss Nigeria / Lagos market-entry work
“Jennifer brought a structured and analytical approach to onboarding and product operations at Propellent HR. She identified friction points, translated them into requirements and future-state workflows, and worked effectively across product and technical teams.”
Ini
Propellent HR
Propellent HR
“Jennifer brought strong product and business-analysis structure to our work at OneHux. She helped translate business needs into clear requirements, backlogs, roadmaps and delivery priorities, while coordinating effectively across product, design, engineering and operations.”
Isaac
CEO
OneHux
OneHux
“Jennifer helped us structure the product direction for our e-commerce platform and online sales experience, translating business and customer needs into clearer digital journeys, product requirements and engagement flows that supported a better customer experience.”
Agary Pharmaceutical
Agary Pharmaceutical
Agary / Doppelherz Project
“Jennifer helped shape our Agentic AI and workflow automation solution by translating our customer-management challenges into clear workflows, system requirements and automation logic. Her work gave us a more structured way to manage customer interactions, follow-up and operational handoffs.”
Serene & Co
Serene & Co
Agentic AI / Workflow Automation
“Jennifer brought strong structure to the Lorc AI launch phase, translating launch goals into a clear GTM plan, roadmap, timeline and budget while organising the work into practical execution priorities.”
Dr Ezebuchi
Lorc AI
Lorc AI launch phase
“Jennifer was disciplined, analytical and collaborative during her time at HNG, working effectively across product requirements, data analysis and delivery documentation in a fast-paced team environment.”
Mfonsio
Programs Coordinator
HNG
HNG
“Jennifer is a structured and dependable professional who communicates clearly, follows through on commitments and brings a thoughtful, problem-solving approach to collaborative work.”
NGS Abuja
NGS Abuja
Professional Character
Testimonial position 1 of 1.
Selected Work & Organisations
Experience across product, customer, operational and cross-functional environments that has contributed to how I work today.
If you’re working through a business, product, customer or operational challenge and need greater clarity or momentum, I’m open to a conversation.
What’s Next
Explore my capability areas, learn more about my professional journey or start a conversation about your next challenge.